My neighbors (specially the one right nextdoor to me) are still busy with all their evil doings which along with the Cults that support them have now taken their hate and abuse to a whole new level.
As far as my health goes after having so much pain and discomfort for over a month I finally had to go to the emergency room at the hospital last night because the pain had become intolerable.
Although my insurance company (Superior Health Plan of Texas) had denied my doctor's order over a month ago for doing a CT Scan of the lower right side of my belly where I was experiencing the most pain, but when I went to the ER they did the CT Scan and told me that my gallbladder had become inflamed due to having a gallstone that was almost half an inch big. They also told me that my kidney functions had become worse compared to my last blood test that I had done couple of months ago.
Nowadays I spent most of my time at home other than the times that I have to go to my doctor's appointments or doing my shopping at Walmart and interestingly enough everytime I go out the evil forces of the status quo manage to find a way to abuse and harass me.
On my last shopping trip to Walmart on May 1, 2024 I was falsely accused by one of the Walmart employees of having taken someone else's grocery bags. I subsequently made a complaint to Walmart, but even after repeated phone calls and emails I have not been contacted by anyone form Walmart regarding my complaint.
It's very important to me that Walmart clears up this false accusation against me immediately and the fact that my complaint is being ignored by the Walmart management makes me very concerned as to if I am going to be protected by Walmart against false accusations like this in the future or not.
Here is the email that I sent to Walmart which even though I got an automated response from Walmart indicating that my email had been received, but no one from Walmart's management team has addressed my complaint yet.
My email to Walmart (May 14, 2024):
Send to:
executive.communications@walmart.com
To: Walmart Corporate Headquarters
From Ojen Amini (Ojohn)
Reference #: 240506-008851
Phone: (432)-599-5558
Date: May 14, 2024
Hello I made a complaint at survey.Walmart.com about a bad experience that I had on my last shopping visit to Walmart store # 00608 on May 1, 2024 at between 7 to 9 pm Central time where I was falsely (and I believe intentionally) accused of having taken another customer’s shopping bags and so I would like to get an update on the status of my complaint and the results of any review that has been done concerning the surveillance records and those who were involved.
On May 6, 2024 I called the 1-800-Walmart number and the agent (Valerie) was able to pull up my original comments on her screen concerning my complaint from May 1, 2024 and read them back to me to verify that it was what I had reported through the survey.walmart.com portal. She then said that she would email me a reference number for my complaint (which was 240506-008851) and also said that she would escalate it to the appropriate department that was able to address the issue.
Since I had not heard from anyone from Walmart I called the 1-800-Walmart number today to check on the status of my complaint and to my surprise the agent that answered the call (Carlos) said that he was not able to see anything on his computer concerning my original complaint about the May 1, 2024 incident even though the agent (Valerie) whom I had talked to on May 6, 2024 was able to pull them up on her computer and read them back to me.
Nevertheless the only record that Carlos was able to find was an email that I had sent asking for more information about my complaint, but he couldn’t find the original notes that Valerie had read to me on May 6, 2024 so I hereby am emailing you my complaint concerning my visit to Walmart store # 00608 on May 1, 2024 at between 7 to 9 pm Central time for future references:
On my last visit to Walmart store # 00608 on May 1, 2024 at between 7 to 9 pm Central time I was wrongly (and I believe intentionally) accused of having taken some grocery bags that belonged to another customer.
I spoke to the store manager at the time (Pauline) and told her about that incident and she said that she would check the cameras to see what had happened. Although she took a photo of my receipt with her phone, but she did not ask for my name and phone number and didn't offer to inform me of any follow ups.
Because I am a heart patient that has had a heart attack and my other disabilities I usually use the riding chairs when doing my shopping and because the basket is kind of small on those I have to do my shopping in several batches.
My first transaction was when I got some cash from the Walmart Money Center from my card ending in 5395 for the amount of $465.00 dollars, this is something that I do at the beginning of every month in order to pay my rent and use anything left to buy lottery tickets, gas and part of my groceries.
The receipt says:
ST# 00608 OP# 000608 TE# 62 TR# 05225
TC# 1480 4444 6139 0888 4883 05/01/24 19:26:56
My second transaction which I paid cash for in the amount of $143.47 was:
ST# 00608 OP# 009038 TE# 38 TR# 03373
# ITEMS SOLD 26
TC# 5796 8929 7577 0823 8037 4 05/01/24 19:59:32
My third transaction which I used my card ending in 5395 for the amount of $33.53 and which I had been accused of taking someone else's grocery bags was:
ST# 00608 OP# 009043 TE# 43 TR# 03969
# ITEMS SOLD 14
TC# 5868 8085 7643 4692 6960 05/01/24 20:29:04
My forth transaction where I used a combination of cash and my card ending in 4421 for a total of $2.79 was:
ST# 00608 OP# 009051 TE# 51 TR# 02361
# ITEMS SOLD 1
TC# 1304 3835 1374 9206 1038 05/01/24 20:32:54
it was on this transaction when I was approached by a Walmart employee and accused to have taken someone else's grocery bags during my third transaction at register # 43
When I originally went to register # 43 on my third transaction I had to wait because one of the employees (the same one that had accused me later) was restocking the bags and cleaning the register and I only started using that register after she turned the light green and made it available. I am sure that if there were any bags left by the previous customer on that register that she would have seen it because this was in the express area that had smaller bagging stations and I was the first customer that used that register after she finished restocking and cleaning it.
Nevertheless I put my grocery bags in the riding chair basket after I finished on register # 43 and moved across the way to register # 51 where I did my forth transaction to pay for one last item that I had forgotten to pay for before. I went to register 51 because unlike register # 43 this one would accept cash along with card. It was while I was doing my forth transaction on register # 51 when I was approached and accused by a Walmart employee (the same one who had cleaned and restocked register # 43) of having taken someone else's grocery bags on my previous transaction when I was using register # 43.
Before leaving Walmart I had one of the assistant managers (Tricia) and also the employee at the door to check my receipt and the content of every bag that was in my basket and asked them to verify that there was nothing extra in my basket in addition to what it showed on my receipts.
I was very hurt and insulted by this event and was kind of worried that certain people might be conspiring to get me in trouble again and as such I needed some reassurance that I would be protected against any fraudulent claims while shopping at Walmart in this instance and in the future.
And so a few days later on May 5, 2024 I called and talked to the store manager Cindy at Walmart #00608 to get an update on my complaint, Cindy said that she was going to review what had taken place on my visit to the store on May 1, 2024 and call me with the results couple of days later on May 8, 2024.
I have not heard from Cindy since and the fact that she didn't even know about this incident even though the evening shift manager Pauline had taken my complaint 5 days before on May 1, 2024 makes me think that the local management is not taking my complaint seriously and that they are more interested in covering things up rather than trying to get this situation resolved. This makes me suspicious that they want to leave this matter open ended until the camera footage for that day is deleted and that the facts of the matter are lost through time.
As such I expect the Walmart headquarters to take control over this matter by first preserving any store surveillance records of May 1, 2024 between 7 to 10 pm Central time and to also do a review of this situation promptly.
It's worth mentioning for future references that it is very disturbing to me that the original reports that I had made for my complaint through survey.walmart.com have somehow disappeared specially since on my conversation with Cindy the store manager of Walmart # 00608 on May 5, 2024 she was able to pull them up on her computer and read them back to me the same as Valerie did on my conversation with her on May 6, 2024 when I reached her at 1-800-Walmart number.
I want you to make sure that none of the information concerning my complaint has been deleted or misplaced under another account. At this time it is very important for Walmart to clear this matter up immediately and bring this false accusation that has been made against me to an immediate closure to my full satisfaction.
Thanks in advance for your attention to this matter.
Best Regards,
Ojen Amini (Ojohn)
Reference #: 240506-008851
Phone: (432)-599-5558
May 14, 2024 6:17 pm Central time
it's worth noting that I had sent this same email a day earlier on May 13, 2024 to Walmart by replying to the email that I had received from Walmart informing me of the reference number for my complaint, but never received any replies from the management team at Walmart so that's why I decided to send the same email to Executive Communications at Walmart the next day on May 14, 2024 which so far I haven't received any response from them either.
Ojen Amini (Ojohn)
May 16, 2024